Discovery Ancol ★★★★★

Nice staff and amazing breakfasts.

Isolated and there was a charge to get on site. Getting to the place was very difficult through a special entry and taxis were charged. There was a pass code system but it wasn’t explained well and a new pass was required for every entry which was difficult if you didn’t know you exact movements. Also around the facility seems a bit run down post covid, I guess. Not what I was expecting compared to the website on the area.

The room was spacious and clean.

The breakfast options and quality could be improved.

Quite clean, fancy hotel that was reasonable in price

Little bit out of the way, but it's fine if you only need to be in Jakarta for buiness/family

Location very close to Dufan. Staff are friendly.

Towel is a bit smelly. Shower is leaking. Faucet need a bit effort to close.

Breakfast has many varieties

1. Shampoo/shower is not enough for two persons (only provide one small pack) 2. Only provide one door key 3. Only one chair inside the room 4. Only one glass inside the bathroom 5. Book a 90-minutes couple massage in advance but when we arrived there, the therapist said only a 60 minutes massage can be provided coz it clash with another booking

Excellent location and the hotel was exceptionally clean with great facilities and a nice lounge/cafe in the lobby. Front desk was extremely helpful and friendly too. They allowed us to check in at 12PM, 3 hours ahead of check-in time. Definitely worth the money!

Room furnishings were rather basic and hairdryer was only available via request. You’ll also have to pay 25k everytime you go into the Ancol area where the hotel is located.

ambience

peacefull

This hotel has a very nice and modern lobby. The swimming pool and kids club are big and awesome. Room is spacious, bed is comfortable. Location is great, just next to Dufan. We stayed during holiday season, so there were a lot of guests, but the parking lot are spacious, it's still easy to find space to park our car.

The overall service could be improved. We had couple of unpleasant experience during our stay: 1. When we check in, it's a bit hard to find someone who could help us bringing our lugages from car to hotel lobby (we travel with kids and senior citizen and brought several bags, so any help is highly appreciated) 2. After finally we got a cart to bring our lugage, we checked-in as usual. We gave our lugage tag and room number to the bell boy, and he promised to bring them to our room. We waited for more than one hours in our room, but the lugage never came. My husband then came down to lobby to check. It was by surprise that all of our lugages were getting out of the cart (it was already on the cart before) and being abandoned in the lobby. After complaining, then finally we get it delivered. 3. We requested extra bed and paid for it during check-in. We waited for almost 3 hours and called several times to receptionist, but the extra bed was not coming. Only after getting downstairs to lobby to complaint, then the extra bed finally came. 4. The lobby and public facilities are great, but the room is relatively old. There was a lot of stain on the wall and on the carpet. The hallway to the room was a bit smelly also. The bath room is spacious but mouldy on some spots including the bathroom sink. 5. The curtain has no vitrage, which is quite unusual for 4 star hotel. Room lighting (both natural light or electrical) is low, which make it quite gloomy. 6. When we went for breakfast, we were asked to pay for extra person (7 y.o. kid). It is normal and we don't mind at all. There were 4 of us, while the breakfast was for 3 person (with extra bed). We were asked to pay full price (IDR 220k) for the kid.I decided to pay after breakfast. When I queued after breakfast for paying, a family in front of me has 10 y.o. kid and asked to pay IDR 108k. I'm wondering why earlier I was asked to pay higher for smaller kid?

The lobby is very nice and clean. And i choose this hotel because i was visiting Dufan so it's very convinient. The kids also enjoy the pool.

One thing dissapointed me that we were stayingat Ancol area. Thought that the hotels inside there is giving the guest the Ancol pass. Like how it use to be back then. But instead they said they wont give the pass because i book the room from Booking.com So if you are planning to get in and out from Ancol, i suggest book the room directly to their website. I didn't get why the TV was so small for that size of room. The next room have bigger tv. Ac was hot in the middle of the night. I had connecting room and the other room also very hot. Ac always stopping and you have to turn it back on all the time. Bathroom was also fallen apart. Water pressure was ridicilously slow. The sink knob fell out. The lighting was to dark for bathroom. I will not go back to this hotel.

Food

Lift

Nice spacious room. Large balcony/terrace.

Don't go here if you want a quiet, relaxing break. Full of noisy children at the weekend. Good but over priced food. Poor service. The restaurant was empty apart from one other table. There were four staff stood around not doing anything. Had to call them over to take our order. Had to wait a long time for food. They brought drinks only after the food arrived when we'd reminded them. The hotel should warn you, cars/taxis have to pay 50,000 IDR extra just to enter Ancol. The hotel should have an arrangement with the gate to let guests in for free or at least tell you when you make the booking.

The lobby, the pool, the mini golf The breakfast

The room view The shower in bath room

i'd like hotel's swimming pool

room's coridor is dirty and also breakfast is not taste nothing

The location is next to Dufan. Perfect place to stay when you want to visit Dufan. Just take a 50 meter walk.

The room is old. Ceramic floor is not comfort when the night comes and cold. Better using parquet or carpet for more comfort.

The location inside of the amusement park Conveniently located near the marina for us to travel to the Thousand Island Fun facilities for the kids

Booked a non-smoking room but was allocated a smoking room. The staff responded that relatively all rooms are free for all.

Breakfast foods are tasty.

The AC temperature couldn't be adjusted. Too cold at night. I had to wait long in my room before the porter showed up when checking out

The children’s facilities

Non carpet floor

the bathroom kit wasn’t complete or enough, other things are fine

Its near around dufan and for kids, the hotel have a proper playground.

About the floor because its so cold without carpet

Kids playground (indoor and outdoor), food , location (near the beach)

This hotel need to add more staff, because at peak days, the front desk not giving the good services, we wait quiet long time to get our room.